![]() ![]() Next, let's look at how to assign admins to these groups. ![]() We'll highlight what this difference looks like later in this post. This prevents first-tier support from seeing information they may not need to know about for troubleshooting a poor call, such as the participants in an executive meeting. ![]() The Support Specialist can only view the specific user's data inside Call Analytics. The primary difference between the Support Engineer and the Support Specialist is the Engineer can view full details inside Call Analytics for the users or the participants in their meetings. However, if you want to turn off the chat option, talk to your IT admin.First, let's cover the four groups: Teams Service AdministratorĬan manage the Microsoft Teams service and all of its features as well as Office 365 groupsĬan manage calling and meetings features and policiesĬan access a user's profile page with call history (with full details of participants) and advanced quality of experience dataĬan access a user's profile page with anonymized participant data and quality information You can't completely turn off the integration with Skype for Business. Teamsīeing able to chat with someone on Skype for Business from within Teams is great, but you’ll miss out on fun things like emoji, file attachments, and tabs. You'll then be able to join the conversation back in Skype for Business. However, whenever someone invites you to a group conversation from Skype for Business, you’ll get a notification in Teams. Group messages can’t be sent to people using Skype for Business. You'll see a Skype for Business icon next to the chat in your chat list.įor more info about TeamsUpgrade modes, see Coexistence with Skype for Business. Search for them in Teams, type your message, and then send it. If someone has been assigned a coexistence mode, they'll be able to receive messages you send them from within Teams. ![]() Everyone using Skype for Business is assigned a TeamsUpgrade mode, either by default or by their admin. Coexistence and interoperability between Teams and Skype for Business are determined by TeamsUpgrade modes. ![]()
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